Hyra husbil i Melbourne
från 358,19 kr/natt

Apollo Euro Plus, Melbourne, skriven den fyra månader sedan

Unfortunately, we had a really disappointing experience with the campervan, especially given how much it cost and the fact that we paid extra for the stress-free package. From early on, the engine warning light kept coming on. When we took the camper back to the Sydney depot, we were told they couldn’t scan it because the light wasn’t on at the time. As a mechanic, I know the fault code would still have been stored, but this was brushed off. The toilet was also leaking. We were told this was because it hadn’t been fitted correctly by us, but even after they said they’d fixed it, it continued to leak. There were also no blue toilet tablets supplied, so we had to buy our own. The door sensors kept going off throughout the trip, which was really frustrating. We raised this as well, but nothing was done about it. There were a number of basic things missing or not up to standard. The windscreen washer reservoir only had water in it, so we couldn’t properly clean bugs off the windscreen, which became a genuine safety issue while driving. The BBQ was dirty and unusable, and there was no lighter or matches provided for the gas hob. This caused a particularly stressful situation at 3am when we needed to boil water to make milk for our 4-month-old. With no way to light the hob, we had to go out searching for an open shop in the middle of the night. It wasn’t just one problem, but lots of small issues that added up and completely took away from our holiday. Instead of relaxing, we were constantly worried about a campervan that cost us a lot of money. We paid for the stress-free package, but all we got was stress. We felt like our concerns weren’t taken seriously, and overall the experience was very disappointing. We’d appreciate this being looked into and some form of compensation for the impact this had on our trip.

Apollo Euro Tourer, Melbourne, skriven den fem månader sedan

We were generally satisfied with the vehicle. Unfortunately, we had stowaways on board throughout the entire four-week trip. The cockroaches hid in the cupboards and behind the wood panelling during the day. But at night, they would occasionally crawl around on us, which took some getting used to. We also couldn't get rid of the foul smell coming from the grey water tank. Although we thoroughly flushed the entire system three times, it kept smelling terribly of sulphur. Every 20 to 30 seconds, an acoustic alarm sounded to indicate that the sliding door was not closed. But it was closed, and sometimes it could only be opened with the help of someone outside. The Apollo service centre was very accommodating and addressed the problem immediately. Unfortunately, without success, as became apparent shortly afterwards. Fortunately, we were able to fix the problem ourselves. The camper van was well equipped, the bed was comfortable and there was plenty of space. The engine worked perfectly, so we were able to enjoy our trip with lots of wonderful impressions, just as we had hoped.

Apollo Euro Camper, Melbourne, skriven den sju månader sedan

Everything was perfect, except for a few minor flaws/oversights in the cleanliness of the motorhome upon delivery. Excellent customer service, collection and delivery of the vehicle. Recommended.

Apollo Euro Tourer, Melbourne, skriven den över ett år sedan

On the whole, the camper was okay. The furnishings were profit-orientated. Partly very impractical and cheap workmanship. Sparsely equipped with crockery and cutlery. Unfortunately there were no mosquito nets except in one roof window. This is not really possible for Australia. Tyres were quite worn. Tyres should have been replaced urgently. Bathroom okay, but unfortunately without hand basin. Had to be done in the kitchen sink. Converting the seats into a bed was very awkward. We then never did it. Disadvantage, you can't get to the storage compartments under the seats. The engine and workmanship of the campervan are fine. However, this camper's equipment seems to be standard here. We have seen several with the same equipment, even from other providers.

Apollo Euro Camper, Melbourne, skriven den över ett år sedan

14 days on the east coast of Australia: The handover and briefing on the vehicle were very helpful. The return was quick and uncomplicated. Apart from a few signs of wear inside and out, the vehicle and the on-board technology worked without any problems. It could have been a little cleaner in some places.

Apollo Euro Camper, Melbourne, skriven den nästan tre år sedan

Good, spacious vehicle

Mighty Double Up, Melbourne, skriven den fyra månader sedan

Overall, we were very satisfied. Unfortunately, the hot water did not work during the entire rental period. We also had problems with the refrigerator. But all in all, everything worked out great and we will book here again. Thank you very much.

Mighty Double Up, Melbourne, skriven den fem månader sedan

The customer service is poor: both when picking up and dropping off the motorhome, the employee hardly had any time, and everything had to be done very quickly. There was hardly any explanation of the motorhome when we picked it up, and we were rushed when we dropped it off. When we returned the motorhome, thl also "scrounged" a taxi for us ("same price as Uber") – yeah, right! Uber would have cost 1/3 of the taxi fare. We had a problem with the roof (small hole) while on the road, reported this to On Road Assist by email (with photo) and also called them. On the phone, they said they would call me back. But then I heard nothing for 3 days, so I emailed again to say that we had temporarily repaired the roof ourselves with tape and tarpaulin. At least then I got a reply from On Road Assist, but it said that climbing onto the roof of the motorhome was not recommended! I would have expected professional customer service to immediately tell us where the nearest garage was where we could have the problem fixed. Finally, the bed linen we had also rented (or the mattress) apparently had bedbugs, so our son and I were completely bitten! Unfortunately, it took us a while to realise that these were bedbugs!

Mighty Deuce Plus, Melbourne, skriven den fem månader sedan

Great Mercedes truck with automatic transmission, comfortable. In my opinion, it lacks windows that open with mosquito nets at the rear on the right and left sides, like on the side door, to create a breeze and sleep with the windows open... Otherwise, everything is fine. Thank you. I will definitely rent it again.

Mighty Highball, Melbourne, skriven den ungefär ett år sedan

The vehicle was a bit older, but in good condition. The size of the vehicle was very good in terms of handling and there was no problem with parking.

Mighty Double Down, Melbourne, skriven den ungefär ett år sedan

The vehicle fitted the bill perfectly for our roadtrip. We had no major problems despite covering more than 1000km in 4 days. The van was even very pleasant to drive. However, the van had a few minor faults (gas bottle door that opened by itself, side door that didn't close properly) + the cleanliness wasn't great (there were traces of spilt drinks and a bit of dirt in the luggage traps). In terms of comfort, the lower bed is quite comfortable but a little small for 2 adults. The top bunk was a bit hard. Overall, we were satisfied with our road trip.

Mighty Double Up, Melbourne, skriven den ungefär ett år sedan

Actually everything was perfect, only the briefing should have been more comprehensive....

Chubby Camper, Melbourne, skriven den över tre år sedan

I had a great time driving down the Great Ocean Road and the van made it so much better at the end of my trip I had so many great memories to take home